Customer Experience administrator appointed for client care

At Blueprint, we are committed to working with our communities and delivering top-level customer service. To ensure this happens at every stage of the process, we recently welcomed Heather Frost who will be acting as Customer Experience administrator.  

People are at the heart of the neighbourhoods we are creating, and it is essential they are part of the journey. Heather’s responsibilities will be handling all customer service-related tasks, in particular, the aftercare once people move into their new homes.  

After delays due to the pandemic, this year saw many of our developments hit the ground running, and as we continue to complete many of our projects, Heather will be working first-hand with our customers and homeowners to ensure they are kept in the loop at every step of the way. 

On her new role, Heather said: “I’m extremely excited to get stuck in, and work with all our brilliant buyers. My first port of call will be to implement a structure of aftercare so that homeowners know that even after we hand the keys over, we are still there to help and support them on this journey.  

By easing communication between Blueprint and buyers, I’m excited to continue to implement igloo’s ethos and approach to sustainable developments.”  

The projects which Heather will be mostly working on are Trent Basin, Trentworks, Ironworks and LSY.  

Heather comes to Blueprint after five years as customer logistics advisor at Coca-Cola European Partners where she had experience providing logistics for On-Premise sites and the UKs leading top six supermarkets.